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I want to buy a photo from you but your sizes don't fit my available wall space. Will you build a custom size for me?

Yes. Since all our pictures are handmade doing a custom size is no problem. The price is determined by size with no additional cost for custom. For example, if you want a 30X20 custom picture the price would be somewhere between a 24X16 standard size and a 36x24 standard size. We're happy to quote you a custom size price!

Do you offer discounts?

Yes, a discount is automatically applied to your cart when ordering two or more prints. 15% off 2 prints. 20% off 3 prints. 25% off 4 prints or more.

What is your warranty and return policy?

We trust you'll be happy with our prints. To help assure you, we offer a full refund return policy if you are dissatisfied for any reason. Simply return the print within 30 days. Email us regarding any problems and to arrange for shipping.

What forms of payment do you accept?

Credit card (Visa, MasterCard), Bank E-Transfer and Cheque. When paying by cheque, we will start work on the order as soon as the cheque clears with our bank, which can take some time.

Instalment Payments

We are happy to take payments over a number of months. Send us post dated cheques and we will ship your order when the last cheque is deposited. We do not charge interest.

Do you offer gift certificates?

Yes, visit our Gift Certificates page.

What are shipping costs?

North America: Free shipping to the continental USA and Canada. Your purchase will arrive at your doorstep.

For shipments within Canada we use FedEx courier service.

For shipments to the continental USA we use FedEx and UPS. For more information on shipping, see this page...

Once I place my order how long will it take to ship the picture?

The process of crafting your picture takes about a week. This is our workflow which normally starts within a day or two of receiving your order:

It's done with care to your custom order and that takes time. We take pride in craftsmanship; from the moment we capture the photo through to the shipping of the finished product. Check out our blog post Gallery Wrap Framing for an overview with photos.

Do you offer black and white photos?

Yes, we can convert any of our images to B&W. We're happy to email you a thumbnail sample.

Will temperature and humidity affect my canvas print?

Try to avoid hanging a canvas print where there will be large variation in temperature and humidity such as above a stove or heat vent or in a poorly ventilated bathroom.

Can I clean my canvas print?

Yes, cleaning your canvas print will keep it looking vibrant. Remove the print from the wall and tap it gently on the back of the print to remove any larger dust particles. With a soft, slightly damp cloth, gently wipe the front print face to remove any dust. The top edge of the print accumulates the most dust, so after you finish the front face, wipe down the sides and bottom edge, then finish with the top edge.

Can I come hiking and photographing with you?

Our trips are multi-day backpacks. When we are out we're in work-mode, so we do not take anyone out with us. We like to keep things simple and do not want to take on additional obligations. Also, we are not legally qualified to take people along.

Will you sell a digital file for me to have printed locally?

The image is the primary value in our prints. It’s important to us as professional photographers to maintain control of the printing process to ensure you get a print that meets our high standards and looks as good as the image you see on our website. Consequently we prefer not to sell our digital files.

Can you print my picture?

No, that's not our business. We print only our own pictures and sell them through this website. This way we can control all the factors from photography to the final print. There are many excellent print shops regionally and online that specialize in printing photos.

Contact Us

Our contact page has a quick contact form as well as phone number and email. We'd love to hear from you.